:root{--lightningcss-light:initial;--lightningcss-dark: ;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--font-sans:Nunito, Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--bg:#eef5fe;--bg-soft:#e1ecfb;--surface:#fff;--surface-raised:#f7faff;--surface-soft:#f0f6ff;--surface-subtle:#e9f1fd;--text:#1f2533;--muted:#5f6b80;--muted-strong:#46506a;--border:#dbe6f8;--border-strong:#c2d2ee;--primary:#6c5ce7;--primary-700:#5546c9;--primary-soft:#eeeaff;--ring:#c7bff6;--call:#22c55e;--call-soft:#eaf9ef;--email:#3b82f6;--email-soft:#eaf2ff;--chat:#8b5cf6;--chat-soft:#f0ebff;--sms:#f59e0b;--sms-soft:#fff5dc;--customer:#14b8a6;--customer-soft:#e6f8f5;--system:#64748b;--system-soft:#eef2f7;--ok:#22c55e;--ok-soft:#eaf9ef;--busy:#ef4444;--busy-soft:#feecec;--away:#f59e0b;--away-soft:#fff5dc;--offline:#9ca3af;--offline-soft:#f1f2f4;--warn:#f59e0b;--warn-soft:#fff5dc;--danger:#dc2626;--radius-card:8px;--radius-control:8px;--radius-pill:999px;--shadow-soft:0 2px 8px #1f24300f;--shadow-lift:0 10px 24px #1f24301a;--transition-fast:.16s ease;color:var(--text);background:var(--bg);font-family:var(--font-sans);font-synthesis:none;text-rendering:optimizelegibility}*{box-sizing:border-box}body{min-width:320px;min-height:100vh;margin:0;overflow-x:hidden}button,select{font:inherit}.visually-hidden{clip:rect(0 0 0 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,a:focus-visible,[tabindex]:focus-visible{outline:3px solid var(--ring);outline-offset:2px}.app-shell{background:linear-gradient(180deg, var(--surface) 0, var(--bg) 260px), var(--bg);flex-direction:column;width:100%;min-height:100vh;display:flex;overflow-x:hidden}.operations-bar{--operations-status:var(--border);--operations-status-bg:var(--surface);min-height:66px;color:var(--text);background:linear-gradient(90deg, var(--operations-status) 0 5px, transparent 5px), var(--operations-status-bg);border-bottom:1px solid 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var(--bg);place-items:center;min-height:100vh;padding:24px;display:grid}.auth-loading{color:var(--muted-strong);font-weight:800}.login-panel{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface-raised);width:min(100%,420px);box-shadow:var(--shadow-soft);padding:24px}.login-panel h1{margin:4px 0 18px;font-size:28px}.login-panel form{gap:12px;display:grid}.login-panel label{color:var(--muted-strong);gap:6px;font-size:13px;font-weight:800;display:grid}.login-panel input{border:1px solid var(--border);border-radius:var(--radius-control);width:100%;min-height:42px;color:var(--text);background:var(--surface);font:inherit;padding:0 12px}.login-enrollment{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface-soft);gap:8px;padding:12px;display:grid}.login-enrollment p{color:var(--muted-strong);margin:0;font-size:13px;font-weight:750}.login-enrollment code{max-width:100%;color:var(--text);background:var(--surface);overflow-wrap:anywhere;border-radius:6px;padding:8px;font-size:12px;display:block}.login-error{border:1px solid var(--danger);border-radius:var(--radius-control);color:var(--danger);background:var(--busy-soft);margin:0;padding:10px 12px;font-size:13px;font-weight:800}.status-select{border:1px solid var(--border);border-radius:var(--radius-control);min-width:148px;height:40px;color:var(--text);background:var(--surface-raised);padding:0 12px;font-weight:700}.presence-control{flex:none;min-width:0}.presence-toggle{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface-raised);flex-direction:column;justify-content:center;align-items:center;gap:3px;width:88px;min-height:0;padding:3px;display:inline-flex}.presence-choice{width:100%;min-height:24px;color:var(--muted-strong);font:inherit;white-space:nowrap;cursor:pointer;background:0 0;border:0;border-radius:6px;padding:0 6px;font-size:11px;font-weight:900;line-height:1}.presence-choice.active{box-shadow:var(--shadow-soft)}.presence-choice-active.active{color:var(--surface);background:var(--ok)}.presence-choice-forward.active{color:var(--text);background:var(--away-soft);box-shadow:inset 0 0 0 1px color-mix(in srgb, var(--away) 48%, var(--border))}.presence-choice:disabled{cursor:not-allowed;opacity:.58}.status-available{border-color:var(--ok);background:var(--ok-soft)}.status-away{border-color:var(--away);background:var(--away-soft)}.status-busy{border-color:var(--busy);background:var(--busy-soft)}.status-offline{border-color:var(--offline);background:var(--offline-soft)}.metric{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface-raised);align-content:center;gap:1px;min-width:104px;min-height:48px;padding:7px 10px;display:grid;position:relative}.metric-button{color:inherit;cursor:pointer;text-align:left}.metric-button:hover{border-color:color-mix(in srgb, var(--primary) 46%, var(--border));background:color-mix(in srgb, var(--primary) 8%, var(--surface-raised))}.metric-button:active{transform:translateY(1px)}.team-chat-button.metric-warn{border-color:color-mix(in srgb, var(--warn) 78%, var(--border));background:color-mix(in srgb, var(--warn-soft) 62%, var(--surface-raised));animation:1.8s ease-in-out infinite waiting-chats-pulse}.metric span,.operator-pill span,.eyebrow,.tab-kind{color:var(--muted);font-size:12px}.metric span,.operator-pill span,.eyebrow{align-items:center;gap:6px;display:inline-flex}.metric strong{font-size:17px;line-height:1.1}.metric small{color:var(--muted);font-size:11px}.operations-metrics-grid .metric{border-radius:var(--radius-control);align-content:center;gap:0;min-width:0;min-height:0;padding:4px 7px}.operations-metrics-grid .metric span{white-space:nowrap;text-overflow:ellipsis;gap:4px;max-width:100%;font-size:10px;font-weight:850;line-height:1.05;overflow:hidden}.operations-metrics-grid .metric strong{font-size:14px;line-height:1}.operations-metrics-grid .metric small{display:none}.operations-metrics-grid .status-dot{width:6px;height:6px;box-shadow:0 0 0 2px var(--offline-soft)}.operations-metrics-grid .status-dot-ok{box-shadow:0 0 0 2px var(--ok-soft)}.operations-metrics-grid .status-dot-away,.operations-metrics-grid .status-dot-warn{box-shadow:0 0 0 2px var(--away-soft)}.operations-metrics-grid .icon-badge{min-width:18px;height:18px;font-size:10px;top:-6px;right:-5px}.metric-ok strong{color:var(--ok)}.metric-warn strong{color:var(--warn)}.status-dot{border-radius:var(--radius-pill);background:var(--offline);width:8px;height:8px;box-shadow:0 0 0 3px var(--offline-soft);flex:none;display:inline-block}.status-dot-ok{background:var(--ok);box-shadow:0 0 0 3px var(--ok-soft)}.status-dot-busy{background:var(--busy);box-shadow:0 0 0 3px var(--busy-soft)}.status-dot-away,.status-dot-warn{background:var(--away);box-shadow:0 0 0 3px var(--away-soft)}.status-dot-offline{background:var(--offline);box-shadow:0 0 0 3px var(--offline-soft)}.bar-spacer{flex:0 0 0;min-width:0}.bar-actions-stack{flex:none;grid-auto-rows:1fr;align-self:stretch;gap:4px;display:grid}.bar-actions-stack .icon-button{width:36px;min-width:36px;height:auto;min-height:0;font-size:16px}.global-search{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface-raised);flex:0 420px;align-items:center;gap:8px;min-width:260px;min-height:40px;padding:0 10px;display:flex;position:relative}.global-search>span{color:var(--muted-strong);flex:none;font-size:18px;line-height:1}.global-search input{width:100%;min-width:0;color:var(--text);font:inherit;background:0 0;border:0;font-weight:700}.global-search input:focus{outline:0}.global-search-results{z-index:25;border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface-raised);width:min(520px,100vw - 32px);max-height:min(420px,100vh - 120px);box-shadow:var(--shadow-lift);padding:8px;position:absolute;top:calc(100% + 8px);left:0;overflow:auto}.global-search-results button{border-radius:var(--radius-control);width:100%;color:var(--text);text-align:left;cursor:pointer;background:0 0;border:1px solid #0000;gap:3px;padding:10px;display:grid}.global-search-results button.active,.global-search-results button:hover{border-color:var(--primary);background:var(--primary-soft)}.global-search-results span{color:var(--primary-700);text-transform:uppercase;font-size:11px;font-weight:900}.global-search-results strong,.global-search-results small{overflow-wrap:anywhere}.global-search-results small,.global-search-results p{color:var(--muted-strong)}.global-search-results p{text-align:center;margin:0;padding:16px}.language-select select{border:1px solid var(--border);border-radius:var(--radius-control);min-height:36px;color:var(--text);background:var(--surface-raised);font:inherit;padding:0 9px;font-weight:800}.softphone-panel{flex:none;position:relative}.softphone-toggle{position:relative}.softphone-missed-badge{border:2px solid var(--surface-raised);color:#111827;background:var(--warning);border-radius:999px;place-items:center;min-width:22px;min-height:22px;padding:0 6px;font-size:.72rem;font-weight:950;line-height:1;display:inline-grid;position:absolute;top:-7px;right:-7px}.softphone-indicator{border:2px solid var(--surface-raised);background:var(--muted);border-radius:999px;width:9px;height:9px;position:absolute;bottom:6px;right:6px}.softphone-status-registered .softphone-indicator,.softphone-status-active .softphone-indicator{background:var(--success)}.softphone-status-incoming .softphone-indicator,.softphone-status-loading .softphone-indicator{background:var(--warning)}.softphone-status-incoming .softphone-toggle{animation:.8s ease-in-out infinite softphone-ring-shake}.softphone-status-error .softphone-indicator{background:var(--danger)}.softphone-popover{z-index:180;box-sizing:border-box;border:1px solid var(--border);border-radius:var(--radius-panel);background:var(--surface);width:clamp(360px,30vw,420px);max-width:calc(100vw - 24px);max-height:calc(100vh - 86px);box-shadow:var(--shadow-lift);isolation:isolate;padding:14px;position:fixed;top:74px;bottom:12px;right:16px;overflow:hidden auto}.softphone-popover header,.softphone-actions{align-items:center;gap:10px;display:flex}.softphone-popover header{z-index:2;margin-bottom:10px;border-bottom:1px solid var(--border);background:color-mix(in srgb, var(--surface) 94%, transparent);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);justify-content:space-between;margin-inline:-14px;padding:12px 14px 10px;position:sticky;top:-14px}.softphone-popover header div,.softphone-message{min-width:0}.softphone-popover header span,.softphone-message{color:var(--muted);font-size:.86rem}.softphone-popover header span{margin-top:2px;display:block}.softphone-header-actions{flex-shrink:0;justify-content:flex-end;align-items:center;gap:8px;display:inline-flex}.softphone-settings-trigger{border:1px solid color-mix(in srgb, var(--primary) 32%, var(--border));border-radius:var(--radius-control);background:color-mix(in srgb, var(--primary) 8%, var(--surface-raised));min-height:34px;color:var(--primary);cursor:pointer;white-space:nowrap;padding:7px 10px;font-size:.84rem;font-weight:900}.softphone-settings-trigger.active,.softphone-settings-trigger:hover{border-color:var(--primary);background:color-mix(in srgb, var(--primary) 14%, var(--surface-raised))}.softphone-message{margin:0 0 12px;line-height:1.45}.softphone-actions{flex-wrap:wrap}.softphone-live-card{border:1px solid color-mix(in srgb, var(--call) 22%, var(--border));border-radius:var(--radius-panel);background:linear-gradient(180deg, color-mix(in srgb, var(--call-soft) 72%, var(--surface)), var(--surface));gap:10px;margin-bottom:12px;padding:14px;display:grid}.softphone-live-card-active{border-color:color-mix(in srgb, var(--call) 52%, var(--border));box-shadow:0 0 0 3px color-mix(in srgb, var(--call) 10%, transparent)}.softphone-status-incoming .softphone-live-card-active{border-color:color-mix(in srgb, var(--success) 62%, var(--border));background:linear-gradient(180deg, color-mix(in srgb, var(--success) 12%, var(--surface)), var(--surface));box-shadow:0 0 0 3px color-mix(in srgb, var(--success) 16%, transparent)}.softphone-live-card-dialer{border-color:color-mix(in srgb, var(--success) 20%, var(--border));background:linear-gradient(180deg, color-mix(in srgb, var(--surface-raised) 62%, var(--surface)), var(--surface))}.softphone-live-head{gap:4px;min-width:0;display:grid}.softphone-live-head strong{overflow-wrap:anywhere;color:var(--text);font-size:clamp(1.05rem,2.7vw,1.28rem);line-height:1.14}.softphone-live-head small{overflow-wrap:anywhere;line-height:1.24}.softphone-live-head small,.softphone-live-kicker,.softphone-customer-note{color:var(--muted-strong);font-size:.84rem;font-weight:780}.softphone-live-kicker{text-transform:uppercase;letter-spacing:0}.softphone-primary-actions{grid-template-columns:repeat(auto-fit,minmax(92px,1fr));gap:8px;display:grid}.softphone-status-incoming .softphone-primary-actions{grid-template-columns:repeat(2,minmax(0,1fr))}.softphone-primary-action{border:1px solid var(--border);border-radius:var(--radius-control);min-width:0;min-height:46px;font:inherit;cursor:pointer;padding:0 10px;font-size:.9rem;font-weight:950}.softphone-status-incoming .softphone-primary-action-answer{min-height:58px;box-shadow:0 12px 24px color-mix(in srgb, var(--success) 24%, transparent);grid-column:1/-1;font-size:1.05rem}.softphone-primary-action:disabled{cursor:default;opacity:.62}.softphone-primary-action-answer{color:#fff;background:#16a34a;border-color:#12833a}.softphone-primary-action-answer:not(:disabled):hover{background:#15803d;border-color:#0f6f31}.softphone-primary-action-quiet{color:var(--text);background:var(--surface-raised)}.softphone-primary-action-hangup{border-color:color-mix(in srgb, var(--danger) 60%, var(--border));color:var(--surface);background:var(--danger)}.softphone-primary-action-dnd{border-color:color-mix(in srgb, var(--warning) 55%, var(--border));color:var(--text);background:color-mix(in srgb, var(--warning) 18%, var(--surface-raised))}.softphone-primary-action-handoff{border-color:color-mix(in srgb, var(--primary) 50%, var(--border));min-height:40px;color:var(--primary);background:color-mix(in srgb, var(--primary) 10%, var(--surface-raised))}.softphone-primary-action-handoff:hover{border-color:var(--primary);background:color-mix(in srgb, var(--primary) 16%, var(--surface-raised))}.softphone-call-handoff{gap:8px;display:grid}.softphone-call-handoff-panel{border:1px solid color-mix(in srgb, var(--primary) 28%, var(--border));border-radius:var(--radius-control);background:color-mix(in srgb, var(--primary) 6%, var(--surface));gap:8px;padding:10px;display:grid}.softphone-call-handoff-row{grid-template-columns:minmax(0,1fr) auto;gap:8px;display:grid}.softphone-call-handoff select,.softphone-call-handoff textarea{box-sizing:border-box;border:1px solid var(--border);border-radius:var(--radius-control);width:100%;min-width:0;color:var(--text);background:var(--surface);font:inherit;font-size:.84rem}.softphone-call-handoff select{min-height:36px;padding:0 9px}.softphone-call-handoff textarea{resize:vertical;min-height:72px;padding:8px 9px;line-height:1.35}.softphone-call-handoff-send{border-radius:var(--radius-control);color:#fff;min-height:36px;font:inherit;cursor:pointer;background:#16a34a;border:1px solid #12833a;padding:0 12px;font-size:.84rem;font-weight:950}.softphone-call-handoff-send:disabled{cursor:default;opacity:.62}.softphone-call-handoff-error{color:var(--danger);margin:0;font-size:.82rem;font-weight:850}@media (width<=520px){.softphone-call-handoff-row{grid-template-columns:1fr}}.softphone-dialer-card{gap:12px;display:grid}.softphone-number-display{gap:6px;display:grid}.softphone-number-display span{color:var(--muted-strong);text-transform:uppercase;font-size:.78rem;font-weight:900}.softphone-number-input{box-sizing:border-box;border:1px solid color-mix(in srgb, var(--call) 25%, var(--border));border-radius:var(--radius-control);width:100%;min-width:0;min-height:54px;color:var(--text);background:var(--surface);font:inherit;text-align:center;padding:0 14px;font-size:clamp(1.08rem,5vw,1.35rem);font-weight:950}.softphone-number-input:focus{outline:2px solid color-mix(in srgb, var(--call) 38%, transparent);outline-offset:2px}.softphone-dialer-pad{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;display:grid}.softphone-dialer-key{border:1px solid var(--border);min-height:50px;color:var(--text);background:var(--surface);cursor:pointer;border-radius:999px;place-items:center;display:grid;box-shadow:0 7px 14px #0f172a14}.softphone-dialer-key:hover,.softphone-dialer-edit-key:hover{border-color:color-mix(in srgb, var(--call) 38%, var(--border));background:color-mix(in srgb, var(--call-soft) 54%, var(--surface))}.softphone-dialer-key-digit{font-size:1.2rem;font-weight:950;line-height:1}.softphone-dialer-key-letters{min-height:11px;color:var(--muted);letter-spacing:0;font-size:.58rem;font-weight:900}.softphone-dialer-edit-row{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.softphone-dialer-edit-key{border:1px solid var(--border);border-radius:var(--radius-control);min-height:38px;color:var(--text);background:var(--surface-raised);font:inherit;cursor:pointer;font-size:.82rem;font-weight:900}.softphone-dialer-edit-key:disabled{cursor:default;opacity:.55}.softphone-dialer-actions{grid-template-columns:minmax(0,1.4fr) minmax(0,1fr)}.softphone-customer-card{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);gap:8px;padding:10px;display:grid}.softphone-customer-card-empty{background:color-mix(in srgb, var(--warning) 8%, var(--surface))}.softphone-customer-title{gap:2px;display:grid}.softphone-customer-title span,.softphone-customer-card-empty span{color:var(--muted-strong);text-transform:uppercase;font-size:.74rem;font-weight:900}.softphone-customer-title strong,.softphone-customer-card-empty strong{overflow-wrap:anywhere;color:var(--text);font-size:1rem}.softphone-customer-facts,.softphone-customer-tags{flex-wrap:wrap;gap:6px;display:flex}.softphone-customer-facts span,.softphone-customer-tags span{border:1px solid var(--border);min-height:24px;color:var(--muted-strong);background:var(--surface-raised);border-radius:999px;align-items:center;padding:0 8px;font-size:.76rem;font-weight:850;display:inline-flex}.softphone-customer-card p,.softphone-customer-card small,.softphone-customer-note{margin:0}.softphone-customer-card p,.softphone-customer-card small{color:var(--muted);font-size:.82rem;line-height:1.35}.softphone-customer-note-warning{color:var(--danger)}.softphone-settings-panel{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface-raised);margin-top:12px}.softphone-settings-panel-prominent{border-color:color-mix(in srgb, var(--primary) 34%, var(--border));background:linear-gradient(180deg, color-mix(in srgb, var(--primary) 8%, var(--surface-raised)), var(--surface-raised));box-shadow:0 0 0 3px color-mix(in srgb, var(--primary) 5%, transparent);margin-top:0;margin-bottom:12px}.softphone-settings-panel summary{min-height:40px;color:var(--muted-strong);cursor:pointer;padding:10px 12px;font-size:.86rem;font-weight:900}.softphone-settings-panel[open] summary{border-bottom:1px solid var(--border)}.softphone-settings-panel-prominent summary{color:var(--text)}.softphone-audio-settings{gap:8px;padding:10px;display:grid}.softphone-audio-field{gap:4px;display:grid}.softphone-audio-field label{color:var(--muted-strong);text-transform:uppercase;font-size:.74rem;font-weight:900}.softphone-audio-field select{border:1px solid var(--border);border-radius:var(--radius-control);min-width:0;min-height:34px;color:var(--text);background:var(--surface);font:inherit;padding:0 9px;font-size:.84rem}.softphone-audio-actions{flex-wrap:wrap;gap:8px;display:flex}.softphone-call-list{border-top:1px solid var(--border);gap:10px;margin-top:14px;padding-top:12px;display:grid}.softphone-call-list-header,.softphone-call-topline,.softphone-call-item{align-items:center;gap:10px;display:flex}.softphone-call-list-header{justify-content:space-between;align-items:flex-start}.softphone-call-list-header strong{font-size:.92rem}.softphone-call-filter-switch{border:1px solid var(--border);background:var(--surface-raised);border-radius:999px;grid-template-columns:repeat(4,minmax(0,1fr));gap:4px;padding:4px;display:grid}.softphone-call-filter-switch button{min-height:30px;color:var(--muted-strong);font:inherit;cursor:pointer;background:0 0;border:0;border-radius:999px;padding:0 8px;font-size:.76rem;font-weight:950}.softphone-call-filter-switch button.active{color:var(--surface);background:var(--primary)}.softphone-call-refresh{border:1px solid var(--border);border-radius:var(--radius-control);min-height:30px;color:var(--text);background:var(--surface-raised);font:inherit;cursor:pointer;padding:0 10px;font-size:.78rem;font-weight:850}.softphone-call-refresh:disabled{cursor:default;opacity:.62}.softphone-call-error,.softphone-call-empty{border:1px solid var(--border);border-radius:var(--radius-control);color:var(--muted);background:var(--surface-raised);margin:0;padding:10px;font-size:.84rem}.softphone-call-error{border-color:color-mix(in srgb, var(--danger) 38%, var(--border));color:var(--danger)}.softphone-call-items{gap:8px;max-height:min(430px,42vh);margin:0;padding:0;list-style:none;display:grid;overflow:auto}.softphone-queue-mode-panel{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface-raised);grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:10px;margin-top:12px;padding:10px;display:grid}.softphone-queue-mode-switch{border:1px solid 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small,.softphone-call-topline{color:var(--muted);font-size:.78rem;font-weight:750}.softphone-call-topline{justify-content:flex-start}.softphone-call-direction{border:1px solid var(--border);min-height:20px;color:var(--muted-strong);background:var(--surface);border-radius:999px;align-items:center;padding:0 7px;font-size:.72rem;font-weight:900;display:inline-flex}.softphone-call-direction-inbound{border-color:color-mix(in srgb, var(--primary) 38%, var(--border))}.softphone-call-direction-outbound{border-color:color-mix(in srgb, var(--success) 38%, var(--border))}.softphone-call-direction-missed{border-color:color-mix(in srgb, var(--warning) 58%, var(--border));color:color-mix(in srgb, #111827 85%, var(--warning));background:color-mix(in srgb, var(--warning) 20%, var(--surface))}.softphone-call-direction-transferred{border-color:color-mix(in srgb, var(--call) 58%, var(--border));color:color-mix(in srgb, var(--text) 82%, var(--call));background:color-mix(in srgb, var(--call-soft) 62%, var(--surface))}.softphone-call-back{border:1px solid color-mix(in srgb, var(--success) 42%, var(--border));border-radius:var(--radius-control);width:36px;height:36px;color:var(--surface);background:var(--success);cursor:pointer;flex:none;place-items:center;font-size:1rem;display:grid}.softphone-call-back:disabled{border-color:var(--border);color:var(--muted);background:var(--surface);cursor:default;opacity:.58}.softphone-call-back-missed:not(:disabled){border-color:color-mix(in srgb, var(--warning) 68%, var(--border));background:var(--warning);color:#111827}.softphone-call-back-missed{gap:7px;width:auto;min-width:116px;padding:0 12px;font-size:.82rem;font-weight:950;display:inline-flex}.softphone-call-back-history{gap:6px;width:auto;min-width:72px;padding:0 10px;font-size:.8rem;font-weight:950;display:inline-flex}@media (width<=520px){.softphone-call-filter-switch{border-radius:var(--radius-control);grid-template-columns:repeat(2,minmax(0,1fr))}.softphone-call-filter-switch button{border-radius:var(--radius-control)}.softphone-call-back-history{min-width:48px}.softphone-call-back-history span:last-child{display:none}}.softphone-close{border:1px solid var(--border);border-radius:var(--radius-control);width:30px;height:30px;color:var(--text);background:var(--surface-raised);cursor:pointer}@keyframes softphone-ring-shake{0%,to{transform:rotate(0)}18%{transform:rotate(-9deg)}36%{transform:rotate(8deg)}54%{transform:rotate(-6deg)}72%{transform:rotate(5deg)}}.danger-button{border-color:color-mix(in srgb, var(--danger) 45%, var(--border));color:var(--danger)}.notification,.has-badge{position:relative}.team-chat-button{border-color:color-mix(in srgb, var(--primary) 38%, var(--border));background:color-mix(in srgb, var(--primary) 10%, var(--surface-raised))}.waiting-team-chat-banner{background:color-mix(in srgb, var(--primary) 12%, var(--warn-soft));border-color:color-mix(in srgb, var(--primary) 36%, var(--warn));border-left-color:var(--primary)}.icon-badge{border-radius:var(--radius-pill);min-width:19px;height:19px;color:var(--surface);background:var(--busy);box-shadow:0 0 0 2px var(--surface);place-items:center;padding:0 5px;font-size:11px;font-weight:800;line-height:1;display:grid;position:absolute;top:-5px;right:-5px}.toast-viewport{z-index:160;pointer-events:none;gap:10px;width:min(360px,100vw - 32px);display:grid;position:fixed;inset:auto auto 16px 16px}.toast{border:1px solid var(--border);border-left:5px solid var(--primary);border-radius:var(--radius-card);background:var(--surface-raised);box-shadow:var(--shadow-lift);pointer-events:auto;animation:toast-in var(--transition-fast);grid-template-columns:minmax(0,1fr) 32px;gap:12px;padding:12px;display:grid}.toast div{gap:3px;min-width:0;display:grid}.toast span{color:var(--muted);text-transform:uppercase;font-size:11px;font-weight:800}.toast strong,.toast p{overflow-wrap:anywhere}.toast strong{font-size:15px}.toast p{color:var(--muted-strong);margin:0;font-size:13px;line-height:1.35}.toast button{border-radius:var(--radius-control);width:32px;height:32px;color:var(--muted-strong);cursor:pointer;background:0 0;border:0}.toast button:hover{color:var(--text);background:var(--bg-soft)}.toast-info{border-left-color:var(--primary)}.toast-success{border-left-color:var(--ok)}.toast-warning{border-left-color:var(--warn)}.toast-error{border-left-color:var(--danger)}.notification-center{z-index:25;border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface-raised);width:min(420px,100vw - 32px);max-height:calc(100vh - 96px);box-shadow:var(--shadow-lift);padding:14px;position:fixed;top:76px;right:16px;overflow:auto}.notification-center header{justify-content:space-between;gap:12px;margin-bottom:12px;display:flex}.notification-center header h2{margin:2px 0 0}.notification-center header button{border-radius:var(--radius-control);background:var(--bg-soft);cursor:pointer;border:0;width:32px;height:32px}.notification-settings,.notification-kind-grid{flex-wrap:wrap;gap:8px;margin-bottom:12px;display:flex}.notification-settings label,.notification-kind-grid label{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);align-items:center;gap:6px;padding:8px 10px;font-size:13px;display:inline-flex}.notification-quiet-toggle{flex:100%;align-items:flex-start!important}.notification-quiet-toggle span{gap:2px;display:grid}.notification-quiet-toggle strong{color:var(--text);font-size:13px}.notification-quiet-toggle small,.notification-preferences-helper{color:var(--muted-strong);font-size:12px;line-height:1.35}.notification-preferences-helper{margin:-4px 0 12px}.notification-history{gap:8px;display:grid}.notification-history 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minmax(0,1fr);align-items:center;gap:12px;display:grid}.shortcuts-panel dt{border:1px solid var(--border);border-radius:var(--radius-control);color:var(--text);background:var(--surface);text-align:center;border-bottom-width:2px;padding:5px 8px;font-size:12px;font-weight:800}.shortcuts-panel dd{color:var(--muted-strong);overflow-wrap:anywhere}.command-backdrop{z-index:40;background:#1f24302e;place-items:start center;padding:84px 16px 16px;display:grid;position:fixed;inset:0}.command-panel{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface-raised);width:min(640px,100%);box-shadow:var(--shadow-lift);overflow:hidden}.command-panel input{border:0;border-bottom:1px solid var(--border);width:100%;min-height:56px;color:var(--text);background:var(--surface);font:inherit;padding:0 18px;font-size:16px;font-weight:700}.command-panel input:focus{outline:0}.command-results{max-height:min(420px,100vh - 180px);padding:8px;overflow:auto}.command-item{border-radius:var(--radius-control);width:100%;color:var(--text);text-align:left;cursor:pointer;background:0 0;border:1px solid #0000;gap:3px;padding:10px;display:grid}.command-item.active,.command-item:hover{border-color:var(--primary);background:var(--primary-soft)}.command-item span{color:var(--primary-700);text-transform:uppercase;font-size:11px;font-weight:900}.command-item strong,.command-item small{overflow-wrap:anywhere}.command-item small,.command-hint,.command-error,.command-empty{color:var(--muted-strong)}.command-hint,.command-error,.command-empty{text-align:center;margin:0;padding:20px}.command-error{color:var(--danger)}.operator-pill{border:1px solid var(--border);border-radius:var(--radius-pill);background:var(--surface-raised);grid-template-columns:38px minmax(0,1fr);align-items:center;gap:8px;min-width:156px;padding:5px 8px 5px 5px;display:grid}.operator-pill strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.avatar{border-radius:var(--radius-pill);width:32px;height:32px;color:var(--surface);background:var(--primary);place-items:center;font-size:13px;font-weight:800;display:grid}.card-tabs{background:linear-gradient(180deg, var(--surface-raised), color-mix(in srgb, var(--surface) 84%, var(--primary-soft)));border-bottom:1px solid color-mix(in srgb, var(--primary) 16%, var(--border));z-index:18;align-items:center;gap:8px;max-width:100%;min-height:64px;padding:8px 14px;display:flex;position:relative;overflow:hidden;box-shadow:0 10px 24px #0f172a14}.card-tabs-open{scrollbar-width:thin;flex:auto;align-items:stretch;gap:8px;min-width:0;padding:2px 2px 5px;display:flex;overflow:auto hidden}.card-tab{--kind:var(--system);--kind-soft:var(--system-soft);border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface-raised);min-width:168px;max-width:260px;height:54px;box-shadow:var(--shadow-soft);transition:transform var(--transition-fast), box-shadow var(--transition-fast), background var(--transition-fast);flex:0 0 clamp(168px,18vw,260px);grid-template-columns:minmax(0,1fr) auto;align-items:stretch;display:grid;position:relative}.card-tab:before{content:"";border-radius:var(--radius-card) 0 0 var(--radius-card);background:var(--kind);width:5px;position:absolute;inset:0 auto 0 0}.card-tab:hover{box-shadow:var(--shadow-lift);transform:translateY(-2px)}.card-tab.active{background:linear-gradient(180deg, var(--surface-raised), 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var(--surface))}.card-tab-inbox,.workspace-inbox,.work-panel-inbox{--kind:var(--email);--kind-soft:var(--email-soft)}.card-tab-dashboard,.workspace-dashboard,.work-panel-dashboard{--kind:var(--primary);--kind-soft:var(--primary-soft)}.card-tab-system,.workspace-system,.work-panel-system{--kind:var(--system);--kind-soft:var(--system-soft)}.tab-main{border-radius:inherit;min-width:0;color:var(--text);text-align:left;cursor:pointer;background:0 0;border:0;grid-template-columns:28px minmax(64px,1fr) auto;align-items:center;gap:8px;padding:0 10px 0 13px;display:grid}.kind-icon{border-radius:var(--radius-pill);width:26px;height:26px;color:var(--kind);background:var(--kind-soft);place-items:center;font-weight:900;display:grid}.tab-copy{gap:1px;min-width:0;display:grid}.tab-title{white-space:nowrap;text-overflow:ellipsis;font-weight:800;overflow:hidden}.draft-dot{border-radius:var(--radius-pill);background:var(--away);width:8px;height:8px;box-shadow:0 0 0 3px 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4px}.new-card-option:hover,.new-card-option:focus-visible{border-color:var(--kind,var(--primary));background:var(--kind-soft,var(--primary-soft));outline:none;transform:translateY(-1px)}.new-card-option-dashboard,.new-card-option-wallboard{--kind:var(--primary);--kind-soft:var(--primary-soft)}.new-card-option-call{--kind:var(--call);--kind-soft:var(--call-soft)}.new-card-option-email{--kind:var(--email);--kind-soft:var(--email-soft)}.new-card-option-sms{--kind:var(--sms);--kind-soft:color-mix(in srgb, var(--sms) 14%, var(--surface))}.new-card-option-chat,.new-card-option-team-chat{--kind:var(--chat);--kind-soft:var(--chat-soft)}.new-card-option-whatsapp{--kind:var(--success);--kind-soft:color-mix(in srgb, var(--success) 12%, var(--surface))}.new-card-option-customer{--kind:var(--customer);--kind-soft:var(--customer-soft)}.new-card-option-name{place-items:center;min-width:0;line-height:1.12;display:grid}.new-card-option 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p{color:var(--muted-strong);margin:0;font-weight:800}.inbox-risk-phrases{flex-wrap:wrap;gap:7px;display:flex}.inbox-risk-phrases span{border-radius:var(--radius-pill);min-height:26px;color:var(--warn);background:var(--surface);align-items:center;padding:0 9px;font-size:12px;font-weight:900;display:inline-flex}.inbox-risk-dialog-backdrop{z-index:90;background:#1118276b;place-items:center;padding:24px;display:grid;position:fixed;inset:0}.inbox-risk-dialog{border:1px solid color-mix(in srgb, var(--warn) 48%, var(--border));border-radius:var(--radius-card);background:var(--surface);width:min(520px,100%);box-shadow:var(--shadow-lift);gap:12px;padding:18px;display:grid}.inbox-risk-dialog h3,.inbox-risk-dialog p{margin:0}.inbox-risk-dialog h3{color:var(--text);font-size:20px}.inbox-risk-dialog p{color:var(--muted-strong);font-weight:700}.inbox-postsend-next{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--primary-soft);gap:3px;padding:10px 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solid var(--border);border-radius:var(--radius-pill);background:var(--surface);min-height:24px;color:var(--muted-strong);align-items:center;padding:0 8px;font-size:12px;font-weight:800;display:inline-flex}.customer-brief p{color:var(--text);margin:0;line-height:1.45}.customer-brief p[role=alert]{color:var(--busy)}.customer-export{border:1px solid var(--border);border-left:4px solid var(--customer);border-radius:var(--radius-control);background:var(--surface);gap:8px;margin-top:16px;padding:12px;display:grid}.customer-export-header{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;display:flex}.customer-export-header h2{margin:0}.customer-export-header p,.customer-export-note{color:var(--muted-strong);margin:4px 0 0;font-size:12px;line-height:1.4}.shared-notes-panel{border-radius:var(--radius-control);background:linear-gradient(#fff7cc 0%,#fffdf0 100%);border:2px solid #f59e0b;gap:10px;margin-top:16px;padding:12px;display:grid;box-shadow:0 10px 28px 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span{border-left-color:var(--primary)}.customer-channel-breakdown strong{color:var(--text)}.contact-channel-actions{gap:10px;margin-top:16px;display:grid}.contact-channel-actions h2{margin-bottom:0}.channel-action-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.channel-action{border:1px solid var(--border);border-left:4px solid var(--kind,var(--accent));border-radius:var(--radius-card);background:var(--kind-soft,var(--surface));min-height:74px;color:var(--ink);cursor:pointer;text-align:left;gap:4px;padding:10px;display:grid}.channel-action strong{font-size:14px}.channel-action span{overflow-wrap:anywhere;min-width:0;color:var(--muted-strong);font-size:12px}.channel-action:disabled{cursor:not-allowed;opacity:.58}.channel-action-email{--kind:var(--email);--kind-soft:var(--email-soft)}.channel-action-call{--kind:var(--call);--kind-soft:var(--call-soft)}.channel-action-sms{--kind:var(--sms);--kind-soft:color-mix(in srgb, var(--sms) 14%, 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var(--border);border-radius:var(--radius-card);background:var(--surface-raised);min-height:130px;box-shadow:var(--shadow-soft);align-content:center;gap:8px;padding:18px;display:grid}.agent-dashboard-tile strong{font-size:34px;line-height:1}.agent-dashboard-queue{gap:10px;display:grid}.agent-dashboard-queue button{border:1px solid var(--border);border-radius:var(--radius-control);min-height:78px;color:var(--text);background:var(--surface);text-align:left;cursor:pointer;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:4px 12px;padding:12px;display:grid}.agent-dashboard-queue button:hover,.agent-dashboard-queue button:focus-visible{border-color:var(--primary);background:var(--primary-soft)}.agent-dashboard-queue span{font-weight:900}.agent-dashboard-queue strong{grid-row:span 2;font-size:28px}.agent-dashboard-performance{gap:10px;margin:0;display:grid}.agent-dashboard-performance div{border-bottom:1px solid 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.is-negative{background:var(--danger)}.admin-digest-trend-track .is-sla{background:var(--customer)}.admin-digest-trend-values{color:var(--muted);flex-wrap:wrap;justify-content:flex-end;gap:6px;font-size:12px;display:flex}.admin-alert-panel{border:1px solid color-mix(in srgb, var(--danger) 35%, var(--border));border-radius:var(--radius-control);background:color-mix(in srgb, var(--danger) 8%, var(--surface));color:var(--text);gap:8px;padding:12px;display:grid}.admin-alert-panel strong{color:var(--danger);font-size:13px}.admin-alert-panel ul{gap:4px;margin:0;padding-left:18px;display:grid}.admin-alert-panel li{color:var(--muted-strong);font-size:13px;font-weight:800}.admin-alert-list{gap:10px;display:grid}.admin-alert-item{border:1px solid color-mix(in srgb, var(--warn) 35%, var(--border));border-radius:var(--radius-control);background:color-mix(in srgb, var(--warn) 8%, var(--surface));gap:4px;padding:12px;display:grid}.admin-alert-item.critical{border-color:color-mix(in srgb, var(--danger) 45%, var(--border));background:color-mix(in srgb, var(--danger) 8%, var(--surface))}.admin-alert-item.info{border-color:color-mix(in srgb, var(--email) 35%, var(--border));background:color-mix(in srgb, var(--email) 8%, var(--surface))}.admin-alert-item span{color:var(--muted);font-size:13px}.admin-lockdown-panel{border:1px solid color-mix(in srgb, var(--email) 28%, var(--border));border-left:5px solid var(--email);border-radius:var(--radius-card);background:color-mix(in srgb, var(--email) 6%, var(--surface));gap:14px;padding:14px;display:grid}.admin-lockdown-medium{border-color:color-mix(in srgb, var(--warn) 38%, var(--border));border-left-color:var(--warn);background:color-mix(in srgb, var(--warn) 7%, var(--surface))}.admin-lockdown-high,.admin-lockdown-active{border-color:color-mix(in srgb, var(--danger) 42%, var(--border));border-left-color:var(--danger);background:color-mix(in srgb, var(--danger) 7%, var(--surface))}.admin-lockdown-badge{border-radius:var(--radius-pill);background:var(--surface);min-height:28px;color:var(--muted-strong);white-space:nowrap;align-items:center;padding:0 10px;font-size:12px;font-weight:900;display:inline-flex}.admin-lockdown-signals{flex-wrap:wrap;gap:8px;display:flex}.admin-lockdown-signals span{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);min-height:30px;color:var(--muted-strong);align-items:center;gap:8px;padding:0 10px;font-size:12px;font-weight:900;display:inline-flex}.admin-lockdown-signals small{background:color-mix(in srgb, var(--danger) 10%, var(--surface));min-width:22px;min-height:22px;color:var(--danger);border-radius:999px;place-items:center;font-weight:900;display:inline-grid}.admin-issue-list{flex-wrap:wrap;gap:8px;display:flex}.admin-issue-list span{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);align-items:center;gap:8px;min-height:34px;padding:0 10px;display:inline-flex}.admin-issue-list strong,.admin-issue-list small{font-size:12px;font-weight:900}.admin-issue-list small{background:var(--primary-soft);min-width:22px;min-height:22px;color:var(--primary-strong);border-radius:999px;place-items:center;display:inline-grid}.admin-product-insights-panel{gap:10px}.admin-product-insights-list{gap:10px;display:grid}.admin-product-insight{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);gap:8px;padding:12px;display:grid}.admin-product-insight>div:first-child{justify-content:space-between;align-items:center;gap:10px;display:flex}.admin-product-insight strong{color:var(--text);font-size:14px}.admin-product-insight small,.admin-product-insight-missing-link{font-size:12px}.admin-product-insight .app-button{justify-self:start;min-height:34px}.admin-ai-usage-panel{gap:14px;display:grid}.admin-ai-usage-breakdowns{margin-top:0}.admin-subheading{color:var(--text);margin:4px 0 -4px;font-size:15px}.admin-killswitch-panel{gap:12px;margin-bottom:12px;display:grid}.admin-killswitch-grid{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:10px;display:grid}.admin-killswitch-card{border:1px solid color-mix(in srgb, var(--success) 28%, var(--border));border-radius:var(--radius-card);background:color-mix(in srgb, var(--success) 7%, var(--surface));grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px;min-height:112px;padding:14px;display:grid}.admin-killswitch-card.is-paused{border-color:color-mix(in srgb, var(--danger) 38%, var(--border));background:color-mix(in srgb, var(--danger) 8%, var(--surface))}.admin-killswitch-card strong{color:var(--text);font-size:15px}.admin-killswitch-card p{color:var(--muted-strong);margin:6px 0 0;font-size:12px;line-height:1.45}.admin-killswitch-toggle{border:1px solid color-mix(in srgb, var(--danger) 38%, var(--border));background:color-mix(in srgb, var(--danger) 12%, var(--surface));min-width:96px;min-height:42px;color:var(--danger);cursor:pointer;border-radius:999px;font-weight:900}.admin-killswitch-toggle.is-on{border-color:color-mix(in srgb, var(--success) 34%, var(--border));background:color-mix(in srgb, var(--success) 14%, var(--surface));color:var(--success)}.admin-killswitch-toggle:disabled{cursor:progress;opacity:.62}.admin-network-form{grid-template-columns:minmax(180px,1fr) minmax(180px,1fr) auto;align-items:end;gap:12px;margin:14px 0;display:grid}.admin-rule-form{grid-template-columns:repeat(3,minmax(180px,1fr));align-items:end;gap:12px;display:grid}.admin-test-grid{grid-template-columns:minmax(180px,260px) minmax(260px,1fr) auto;align-items:end;gap:12px;display:grid}.admin-test-grid textarea{resize:vertical;min-height:132px}.admin-enforce-toggle{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);min-height:38px;padding:0 10px;font-weight:900}.danger-button{border-color:color-mix(in srgb, var(--danger) 38%, var(--border));color:var(--danger);background:color-mix(in srgb, var(--danger) 9%, var(--surface))}.danger-button:hover,.danger-button:focus-visible{border-color:var(--danger);background:color-mix(in srgb, var(--danger) 14%, var(--surface))}.admin-table code{font:700 12px/1.35 ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}.admin-automation-table td:first-child{min-width:260px}.admin-automation-table td:first-child strong,.admin-automation-table td:first-child small{display:block}.admin-automation-table td:first-child small{color:var(--muted);margin-top:4px;font-size:11px;font-weight:700}.admin-automation-suggestions{gap:14px;display:grid}.admin-suggestion-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px;display:grid}.admin-suggestion-card{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface);gap:10px;padding:12px;display:grid}.admin-suggestion-card strong{font-size:16px}.admin-suggestion-card p{color:var(--muted-strong);margin:3px 0 0;font-size:12px}.admin-suggestion-card code,.admin-suggestion-card small{color:var(--muted-strong);overflow-wrap:anywhere;font-size:12px}.admin-json-output{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);max-height:260px;color:var(--text);margin:14px 0 0;padding:12px;font:700 12px/1.5 ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;overflow:auto}.admin-report-panel{min-width:0}.admin-slice-panel{grid-column:1/-1}.admin-slice-table td,.admin-slice-table th{white-space:nowrap}.admin-breakdown{gap:10px;display:grid}.admin-breakdown-row{grid-template-columns:minmax(110px,1fr) minmax(120px,2fr) 44px;align-items:center;gap:10px;display:grid}.admin-breakdown-row span,.admin-breakdown-row strong,.admin-trend-bar small{font-size:12px;font-weight:900}.admin-breakdown-row span{color:var(--muted-strong);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.admin-breakdown-row div{background:var(--surface);border-radius:999px;height:10px;overflow:hidden}.admin-breakdown-row i{border-radius:inherit;background:var(--primary);height:100%;display:block}.admin-breakdown-row strong{text-align:right}.admin-trend{grid-template-columns:repeat(14,minmax(8px,1fr));align-items:end;gap:6px;height:160px;padding-top:10px;display:grid}.admin-trend-bar{grid-template-rows:1fr auto;align-items:end;gap:6px;min-width:0;height:130px;display:grid}.admin-trend-bar span{background:var(--primary);border-radius:999px 999px 4px 4px;width:100%;min-height:2px;display:block}.admin-trend-bar small{color:var(--muted);text-align:center}.admin-table-wrap{max-width:100%;overflow-x:auto}.admin-table{border-collapse:collapse;width:100%;min-width:720px}.admin-table th,.admin-table td{border-bottom:1px solid var(--border);text-align:left;vertical-align:middle;padding:10px 8px}.admin-table th{color:var(--muted-strong);text-transform:uppercase;font-size:12px}.admin-table select{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);min-height:34px}.admin-inline-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.admin-inline-actions audio{width:min(260px,100%);height:36px}.admin-toggle{align-items:center;gap:8px;display:inline-flex}.admin-loading{color:var(--muted-strong);font-weight:800}.admin-notice{margin:0 0 18px}.call-dialer-shell{border:1px solid color-mix(in srgb, var(--call) 22%, var(--border));background:color-mix(in srgb, var(--call-soft) 34%, var(--surface));box-shadow:var(--shadow-subtle);border-radius:8px;padding:12px}.call-dialer-header{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:10px;display:flex}.call-dialer-header h2{margin:2px 0 0}.call-dialer-kicker{color:var(--muted-strong);letter-spacing:0;text-transform:uppercase;font-size:.74rem;font-weight:900;display:block}.call-status-pill{border:1px solid color-mix(in srgb, var(--call) 28%, var(--border));background:var(--surface);min-height:28px;color:var(--muted-strong);white-space:nowrap;border-radius:999px;align-items:center;padding:4px 10px;font-size:.78rem;font-weight:900;display:inline-flex}.call-status-dialing{border-color:color-mix(in srgb, var(--warn) 52%, var(--border));background:color-mix(in srgb, var(--warn-soft) 74%, var(--surface));color:var(--ink)}.call-status-connected{border-color:color-mix(in srgb, var(--ok) 46%, var(--border));background:color-mix(in srgb, var(--ok-soft) 72%, var(--surface));color:var(--ok)}.call-status-error{border-color:color-mix(in srgb, var(--danger) 46%, var(--border));background:color-mix(in srgb, var(--danger) 8%, var(--surface));color:var(--danger)}.call-number-display{margin:0;display:block}.call-number-display span{color:var(--muted-strong);margin-bottom:5px;font-size:.78rem;font-weight:900;display:block}.call-number-input{border:1px solid color-mix(in srgb, var(--call) 28%, var(--border-strong));background:var(--surface);width:100%;min-height:52px;color:var(--ink);letter-spacing:0;font-variant-numeric:tabular-nums;border-radius:8px;padding:10px 12px;font-size:1.45rem;font-weight:900;line-height:1.1;box-shadow:inset 0 1px #ffffffbf}.call-number-input:focus{outline:3px solid color-mix(in srgb, var(--call) 18%, transparent);border-color:var(--call)}.call-dialer-meta{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:9px;display:grid}.call-dialer-meta span{border:1px solid var(--border);background:color-mix(in srgb, var(--surface) 78%, white);min-width:0;color:var(--ink);border-radius:8px;padding:7px 8px;font-size:.78rem;font-weight:800}.call-dialer-meta strong{color:var(--muted-strong);letter-spacing:0;text-transform:uppercase;font-size:.67rem;font-weight:900;display:block}.dialer-zone{width:220px;max-width:100%}.dialer-pad{grid-template-columns:repeat(3,62px);justify-content:center;gap:7px;display:grid}.dialer-key{border:1px solid color-mix(in srgb, var(--call) 30%, #d8e7dd);background:var(--surface);width:62px;height:52px;color:var(--ink);cursor:pointer;border-radius:999px;align-content:center;place-items:center;transition:transform .12s,background .12s,border-color .12s;display:grid}.dialer-key:hover{border-color:var(--call);background:color-mix(in srgb, var(--call-soft) 72%, var(--surface));transform:translateY(-1px)}.dialer-key:active{transform:translateY(0)}.dialer-key-digit{font-size:1.2rem;font-weight:950;line-height:1;display:block}.dialer-key-letters{min-height:10px;color:var(--muted-strong);letter-spacing:0;font-size:.52rem;font-weight:900;line-height:1;display:block}.dialer-edit-row{grid-template-columns:1fr 1fr;gap:7px;margin-top:8px;display:grid}.dialer-edit-key{border:1px solid var(--border);background:var(--surface);min-height:34px;color:var(--muted-strong);cursor:pointer;border-radius:8px;font-size:.78rem;font-weight:900}.dialer-edit-key span{margin-right:5px}.dialer-edit-key:hover{border-color:var(--call);color:var(--ink)}.dialer-select{border:1px solid var(--border-strong);background:var(--surface);width:100%;color:var(--ink);border-radius:8px;padding:9px}.call-action-primary{background:var(--call);color:#fff}.call-console{grid-template-columns:minmax(190px,220px) minmax(180px,1fr);align-items:start;gap:12px;margin-top:12px;display:grid}.call-command-panel{gap:10px;min-width:0;display:grid}.call-tool-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.call-btn{justify-content:center;align-items:center;gap:7px;min-height:40px;padding-inline:12px;font-weight:800;display:inline-flex}.call-btn-call{background:var(--call);color:#fff;border-color:var(--call)}.call-btn-call:hover:not(:disabled){filter:brightness(.95)}.call-btn-muted{background:var(--surface);color:var(--muted-strong);border-color:var(--border)}.call-btn-hangup{background:var(--danger);color:#fff;border-color:var(--danger)}.call-btn-later{background:var(--email);color:#fff;border-color:var(--email);white-space:nowrap}@media (width<=780px){.call-dialer-header{flex-direction:column;align-items:stretch}.call-status-pill{white-space:normal;width:fit-content}.call-number-input{min-height:48px;font-size:1.24rem}.call-dialer-meta,.call-console{grid-template-columns:1fr}.dialer-zone{justify-self:center}}.callback-later{flex-wrap:wrap;align-items:center;gap:8px;margin-top:12px;display:flex}.callback-later input{border:1px solid var(--border-strong);background:var(--surface);min-width:180px;color:var(--text);border-radius:8px;flex:1;padding:9px}.callback-pending{border:1px solid color-mix(in srgb, var(--email) 30%, var(--border));border-left:4px solid var(--email);border-radius:var(--radius-card);background:var(--email-soft);margin-top:14px;padding:12px}.callback-pending h3{margin:0 0 8px;font-size:.95rem}.callback-pending-item{border-top:1px solid var(--border);justify-content:space-between;align-items:center;gap:10px;padding:8px 0;display:flex}.callback-pending-item:first-of-type{border-top:0}.callback-reason{color:var(--muted-strong);margin-top:2px;font-size:.85rem;display:block}.callback-pending-actions{flex-shrink:0;gap:6px;display:flex}.email-thread{flex-direction:column;gap:10px;display:flex}.email-thread-item{border:1px solid var(--border);background:var(--surface);white-space:pre-wrap;border-radius:10px;padding:12px}.email-thread-current{border-color:var(--primary);border-left:4px solid var(--primary);background:var(--surface-soft)}.email-thread-head{color:var(--muted-strong);justify-content:space-between;gap:10px;margin-bottom:4px;font-size:.85rem;display:flex}.email-thread-subject{margin-bottom:6px;font-weight:700}.email-thread-out{background:var(--primary-soft);border-color:color-mix(in srgb, var(--primary) 30%, var(--border));margin-left:28px}.thread-author{text-transform:uppercase;letter-spacing:.03em;vertical-align:middle;border-radius:999px;margin-right:7px;padding:1px 7px;font-size:.68rem;font-weight:800;display:inline-block}.thread-author-cust{background:var(--customer-soft);color:var(--customer)}.thread-author-op{background:var(--primary-soft);color:var(--primary-700)}.waiting-chats-banner{background:var(--warn-soft);border:1px solid var(--warn);border-left:5px solid var(--warn);color:var(--text);border-radius:10px;justify-content:space-between;align-items:center;gap:12px;margin:0 0 12px;padding:12px 16px;font-weight:800;animation:1.8s ease-in-out infinite waiting-chats-pulse;display:flex}.waiting-chats-banner-text{flex:1}@keyframes waiting-chats-pulse{0%,to{box-shadow:0 0 0 0 color-mix(in srgb, var(--warn) 45%, transparent)}50%{box-shadow:0 0 0 7px color-mix(in srgb, var(--warn) 0%, transparent)}}.inbox-layout{align-items:flex-start;gap:16px;display:flex}.inbox-shop-sidebar{background:var(--surface);border:1px solid var(--border);border-radius:12px;flex-direction:column;flex:0 0 210px;gap:6px;padding:12px;display:flex;position:sticky;top:12px}.inbox-shop-item{text-align:left;cursor:pointer;font:inherit;color:var(--text);background:0 0;border:1px solid #0000;border-radius:8px;align-items:center;gap:8px;padding:8px 10px;display:flex}.inbox-shop-item:hover{background:var(--surface-soft)}.inbox-shop-item.active{background:var(--primary-soft);border-color:var(--primary);font-weight:700}.inbox-mailbox-heading{color:var(--muted-strong);text-transform:uppercase;font-size:.78rem;font-weight:800}.inbox-mailbox-item{justify-content:space-between;align-items:flex-start;gap:10px;width:100%}.inbox-mailbox-main{flex-direction:column;gap:2px;min-width:0;display:flex}.inbox-mailbox-label,.inbox-mailbox-address{overflow-wrap:anywhere}.inbox-mailbox-address{color:var(--muted-strong);font-size:.78rem;font-weight:500}.inbox-mailbox-count{background:var(--surface-soft);color:var(--muted-strong);border-radius:999px;flex:none;padding:2px 7px;font-size:.75rem;font-weight:800}.inbox-mailbox-empty{color:var(--muted-strong);margin:4px 0 0;font-size:.85rem}.inbox-main{flex:1;min-width:0}.inbox-email-list{gap:6px;padding-right:4px;display:grid}.inbox-email-identity{color:var(--muted-strong);flex-wrap:wrap;gap:5px 10px;margin-top:4px;font-size:.8rem;font-weight:650;display:flex}.inbox-email-identity span{overflow-wrap:anywhere}.email-contact-strip{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:10px 0 12px;display:grid}.email-contact-strip>div{border:1px solid var(--border);background:var(--surface-soft);border-radius:10px;gap:3px;min-width:0;padding:10px 12px;display:grid}.email-contact-strip span{color:var(--muted-strong);text-transform:uppercase;font-size:.72rem;font-weight:850}.email-contact-strip strong,.email-contact-strip small{overflow-wrap:anywhere}.email-contact-strip small{color:var(--muted-strong)}.take-next-button{background:var(--call);color:#fff;border-color:var(--call);width:100%;margin:4px 0 12px;padding:12px;font-size:1.02rem;font-weight:800;display:block}.take-next-button:hover{filter:brightness(.96)}.inbox-pagination{border-top:1px solid var(--border);color:var(--muted-strong);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-top:14px;padding-top:12px;font-size:.9rem;display:flex}.inbox-pagination-info{white-space:nowrap}.inbox-pagination-controls{flex-wrap:wrap;align-items:center;gap:4px;display:flex}.inbox-pagination-nav,.inbox-pagination-page{border:1px solid var(--border);background:var(--surface);min-width:34px;height:34px;color:var(--text);cursor:pointer;border-radius:8px;padding:0 10px;font-size:.9rem;transition:background .12s,border-color .12s}.inbox-pagination-nav:hover:not(:disabled),.inbox-pagination-page:hover:not(:disabled){border-color:var(--accent);background:var(--surface-hover,var(--bg))}.inbox-pagination-page.active{background:var(--accent);border-color:var(--accent);color:#fff;cursor:default;font-weight:600}.inbox-pagination-nav:disabled,.inbox-pagination-page:disabled{opacity:.5;cursor:default}.inbox-pagination-gap{color:var(--muted);padding:0 4px}.inbox-sync-bar{flex-wrap:wrap;align-items:center;gap:12px;margin:4px 0 12px;display:flex}.inbox-sync-button{font-weight:600}.inbox-sync-msg{color:var(--muted-strong);font-size:.9rem}@media (width<=880px){.inbox-layout{flex-direction:column}.inbox-shop-sidebar{flex-flow:wrap;flex-basis:auto;position:static}.email-contact-strip{grid-template-columns:1fr}}.section-heading-row{justify-content:space-between;align-items:center;gap:12px;display:flex}.muted-text{color:var(--muted-strong)}.error-text{color:var(--danger);font-weight:800}.call-queue-panel{border-top:1px solid var(--border);margin-top:18px;padding-top:14px}.call-history-panel{border-radius:var(--radius-card);background:linear-gradient(#eff6ffe0,#fffffff5);border:1px solid #2563eb2e;margin-top:18px;padding:14px}.call-history-heading{align-items:flex-start}.call-history-heading h2{margin-bottom:4px}.call-history-filter{flex-wrap:wrap;gap:8px;margin:12px 0;display:flex}.call-history-filter button{border:1px solid var(--border);background:var(--surface);color:var(--text);cursor:pointer;border-radius:999px;align-items:center;gap:8px;padding:8px 12px;font-weight:900;display:inline-flex}.call-history-filter button.active{border-color:var(--primary);color:var(--primary);background:#2563eb1a}.call-history-filter span{min-width:22px;height:22px;color:var(--danger);background:#dc26261f;border-radius:999px;justify-content:center;align-items:center;font-size:.78rem;display:inline-flex}.call-history-list{gap:10px;display:grid}.call-history-item{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface-raised);grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px;padding:12px;display:grid}.call-history-item-missed{background:linear-gradient(90deg,#fef2f2eb,#fffffffa);border-color:#dc26263d}.call-history-main{gap:4px;min-width:0;display:grid}.call-history-main strong,.call-history-main small{overflow-wrap:anywhere}.call-history-topline{color:var(--muted-strong);flex-wrap:wrap;align-items:center;gap:8px;font-size:.84rem;display:flex}.call-history-item .app-button{justify-content:center;min-width:110px}.call-queue-list{gap:10px;display:grid}.call-queue-item{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface-raised);gap:10px;padding:12px;display:grid}.call-queue-meta{color:var(--muted-strong);flex-wrap:wrap;align-items:center;gap:8px;margin-top:6px;font-size:.84rem;display:flex}.call-queue-actions{margin-top:0}.voicemail-player{width:100%}.sms-grid{grid-template-columns:minmax(0,1.45fr) minmax(260px,.7fr)}.print-card-layout{grid-template-columns:minmax(0,1.55fr) minmax(260px,.7fr);align-items:start;gap:16px;display:grid}.print-card-main,.print-card-side{gap:14px;display:grid}.print-card-head{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.print-card-head h2{margin:0}.print-card-head p{margin:4px 0 0}.print-form{gap:12px;display:grid}.print-printer-note{border:1px solid color-mix(in srgb, var(--primary) 28%, var(--border));border-radius:var(--radius-control);background:color-mix(in srgb, var(--primary-soft) 40%, var(--surface));gap:4px;padding:10px 12px;display:grid}.print-printer-note strong{color:var(--ink)}.print-printer-note span{color:var(--muted-strong);font-size:.9rem}.print-file-drop{border:1px dashed color-mix(in srgb, var(--primary) 42%, var(--border));border-radius:var(--radius-card);background:color-mix(in srgb, var(--surface-raised) 86%, var(--primary-soft));text-align:center;cursor:pointer;min-height:150px;transition:border-color var(--transition-fast), box-shadow var(--transition-fast), transform var(--transition-fast);place-items:center;gap:6px;padding:18px;display:grid;position:relative}.print-file-drop:hover{border-color:var(--primary);box-shadow:var(--shadow-soft);transform:translateY(-1px)}.print-file-drop>span{font-size:2rem;line-height:1}.print-file-drop strong{overflow-wrap:anywhere;max-width:100%}.print-file-drop small{color:var(--muted-strong)}.print-file-drop input{opacity:0;cursor:pointer;position:absolute;inset:0}.print-form-row{grid-template-columns:minmax(110px,.35fr) minmax(0,1fr);gap:12px;display:grid}.print-actions{margin-top:0}.print-message{border:1px solid color-mix(in srgb, var(--ok) 34%, var(--border));border-radius:var(--radius-control);color:var(--ink);background:color-mix(in srgb, var(--ok-soft) 48%, var(--surface));margin:0;padding:10px 12px;font-weight:700}.print-status-list{gap:10px;margin:0;display:grid}.print-status-list div{border-bottom:1px solid var(--border);justify-content:space-between;gap:12px;padding-bottom:8px;display:flex}.print-status-list dt{color:var(--muted-strong);font-weight:800}.print-status-list dd{color:var(--ink);text-align:right;margin:0;font-weight:900}.print-status-ok{color:var(--ok)!important}.print-status-warn{color:var(--warn)!important}.print-maintenance-actions{border-top:1px solid var(--border);gap:9px;padding-top:12px;display:grid}.print-maintenance-actions h3{color:var(--ink);margin:0;font-size:.98rem}.print-maintenance-actions .app-button{justify-content:center;width:100%}.print-maintenance-actions .danger-soft-button{border-color:color-mix(in srgb, var(--danger) 28%, var(--border));color:color-mix(in srgb, var(--danger) 78%, var(--ink));background:color-mix(in srgb, var(--danger) 8%, var(--surface))}.field-stack{gap:5px;margin-bottom:12px;display:grid}.field-stack span{color:var(--muted-strong);font-size:.84rem}.field-stack input,.field-stack select,.field-stack textarea,.sms-compose textarea{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface);width:100%;color:var(--ink);font:inherit;padding:10px 11px}.segmented-control{border:1px solid var(--border);background:var(--surface-soft);border-radius:8px;grid-auto-flow:column;gap:4px;width:fit-content;margin:0 0 12px;padding:4px;display:inline-grid}.segmented-control button{min-height:34px;color:var(--muted-strong);font:inherit;cursor:pointer;background:0 0;border:0;border-radius:6px;padding:0 12px;font-weight:650}.segmented-control button.active{background:var(--surface);color:var(--ink);box-shadow:0 1px 2px #0f172a1a}.admin-code-block{overflow-wrap:anywhere;border:1px solid var(--border);background:var(--surface);border-radius:6px;max-width:100%;padding:8px;font-size:.82rem;display:block}.sms-compose{gap:8px;margin-bottom:12px;display:grid}.sms-readiness{border:1px solid color-mix(in srgb, var(--warn) 38%, var(--border));border-radius:var(--radius-card);background:var(--warn-soft);gap:4px;margin-bottom:12px;padding:10px 11px;display:grid}.sms-readiness strong{color:var(--ink)}.sms-readiness span{color:var(--muted-strong);font-size:.9rem}.sms-compose textarea{resize:vertical;min-height:92px}.sms-template-compose{gap:10px;display:grid}.sms-template-preview{border:1px solid color-mix(in srgb, var(--sms) 30%, var(--border));border-radius:var(--radius-card);background:color-mix(in srgb, var(--sms) 8%, var(--surface));gap:5px;padding:10px 11px;display:grid}.sms-template-preview strong{color:var(--muted-strong);font-size:.82rem}.sms-template-preview p{white-space:pre-wrap;margin:0}.call-note-textarea{resize:vertical;width:100%;min-height:96px}.sms-compose-footer{color:var(--muted-strong);justify-content:space-between;align-items:center;gap:12px;font-size:.84rem;display:flex}.sms-thread{gap:9px;margin-top:12px;display:grid}.sms-bubble{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface);max-width:min(560px,88%);padding:9px 11px}.sms-bubble p{white-space:pre-wrap;margin:0 0 5px}.sms-bubble small{color:var(--muted-strong)}.sms-bubble-out{border-color:color-mix(in srgb, var(--sms) 35%, var(--border));background:color-mix(in srgb, var(--sms) 12%, var(--surface));justify-self:end}.sms-conversation-list{gap:8px;display:grid}.sms-conversation{border:1px solid var(--border);border-left:4px solid var(--sms);border-radius:var(--radius-card);background:var(--surface);width:100%;color:var(--ink);cursor:pointer;text-align:left;gap:3px;padding:10px;display:grid}.sms-conversation:hover,.sms-conversation:focus-visible{background:color-mix(in srgb, var(--sms) 9%, var(--surface))}.sms-conversation span,.sms-conversation small,.status-copy{color:var(--muted-strong)}.error-copy{color:var(--danger);font-weight:800}.compose-grid{grid-template-columns:minmax(0,1.6fr) minmax(280px,.8fr)}.compose-form{gap:14px;display:grid}.compose-row{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.compose-form input,.compose-form textarea{border:1px solid var(--border);border-radius:var(--radius-control);width:100%;min-width:0;font:inherit;padding:10px 12px}.compose-form textarea{resize:vertical;min-height:116px}.compose-canned-panel{border:1px solid color-mix(in srgb, var(--email) 30%, var(--border));border-radius:var(--radius-control);background:color-mix(in srgb, var(--email) 7%, var(--surface));gap:10px;margin-top:-8px;padding:12px;display:grid}.compose-canned-panel p{color:var(--muted);margin:4px 0 0;font-size:13px}.compose-canned-list{flex-wrap:wrap;gap:8px;display:flex}.compose-attachments{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface-soft);gap:8px;padding:8px 10px;display:grid}.compose-attachments h2{margin:0;font-size:15px;line-height:1.2}.compose-attachments .quick-actions{gap:8px}.compose-attachments input[type=file]{max-width:240px;font-size:13px}.compose-link-picker{grid-template-columns:minmax(160px,1fr) minmax(220px,2fr) auto;align-items:end;gap:10px;display:grid}.compose-link-picker.compact{grid-template-columns:minmax(112px,auto) minmax(220px,1fr) auto;align-items:center;gap:8px}.compose-link-picker label,.compose-link-picker-label{color:var(--muted-strong);font-size:13px;font-weight:800}.compose-link-picker-label{white-space:nowrap}.compose-link-picker select{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);min-height:38px;color:var(--text);font:inherit;padding:8px 10px}.compose-link-chips{flex-wrap:wrap;gap:6px;display:flex}.compose-link-chip{border:1px solid var(--border);background:var(--surface);min-height:34px;color:var(--text);cursor:pointer;font:inherit;border-radius:999px;align-items:center;gap:7px;padding:6px 10px;font-size:13px;font-weight:800;display:inline-flex}.compose-link-chip:hover{border-color:color-mix(in srgb, var(--success) 42%, var(--border))}.compose-link-chip.active{border-color:color-mix(in srgb, var(--success) 72%, var(--border));background:color-mix(in srgb, var(--success) 16%, var(--surface));color:color-mix(in srgb, var(--success) 72%, var(--text));box-shadow:0 0 0 2px color-mix(in srgb, var(--success) 14%, transparent)}.compose-link-chip-check{border:1px solid;border-radius:999px;place-items:center;width:17px;height:17px;font-size:12px;line-height:1;display:inline-grid}.compose-link-chip.active .compose-link-chip-check{background:var(--success);color:#fff}.compose-link-insert{min-height:36px;padding-block:7px}.compose-link-note{color:var(--muted);grid-column:2/-1;margin-top:-2px;font-size:12px;font-weight:700}.compose-attachment-list{gap:8px;margin:0;padding:0;list-style:none;display:grid}.compose-attachment-list li{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);justify-content:space-between;align-items:center;gap:10px;padding:8px 10px;display:flex}.compose-attachment-list button{color:var(--danger);cursor:pointer;font:inherit;background:0 0;border:0;font-weight:800}.compose-preview{white-space:pre-wrap;border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface);min-height:220px;padding:12px}.muted-copy{color:var(--muted-strong);margin:0}.team-chat-layout{grid-template-columns:minmax(220px,300px) minmax(0,1fr);gap:14px;min-height:560px;display:grid}.team-chat-sidebar,.team-chat-panel{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface-raised);box-shadow:var(--shadow-soft)}.team-chat-sidebar{min-width:0;overflow:hidden}.team-chat-sidebar-header,.team-chat-panel>header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:14px;display:flex}.team-chat-sidebar h2,.team-chat-panel h2{margin:0;font-size:18px}.team-chat-thread-list{gap:4px;padding:8px;display:grid}.team-chat-thread{--shop-accent:var(--chat);border:1px solid #0000;border-left:4px solid color-mix(in srgb, var(--shop-accent) 56%, transparent);border-radius:var(--radius-control);min-width:0;color:var(--text);text-align:left;cursor:pointer;background:0 0;justify-content:space-between;align-items:center;gap:10px;padding:10px;display:flex}.team-chat-thread:hover,.team-chat-thread.active{border-color:color-mix(in srgb, var(--shop-accent) 34%, var(--border));background:color-mix(in srgb, var(--shop-accent) 8%, var(--surface))}.team-chat-thread span:first-child{gap:2px;min-width:0;display:grid}.team-chat-thread small{color:var(--muted-strong);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.team-chat-roster{border:1px solid color-mix(in srgb, var(--chat) 24%, var(--border));border-radius:var(--radius-card);background:linear-gradient(180deg, color-mix(in srgb, var(--chat-soft) 54%, var(--surface)) 0, var(--surface) 100%);gap:10px;margin:8px;padding:12px;display:grid}.team-chat-roster-header{justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.team-chat-roster-header>div{gap:2px;min-width:0;display:grid}.team-chat-roster-header strong{font-size:.96rem;line-height:1.15}.team-chat-roster-header small{color:var(--muted-strong);font-size:.72rem;font-weight:800}.team-chat-roster-header span,.team-chat-roster-empty,.team-chat-roster-error{color:var(--muted-strong);font-size:.78rem;font-weight:800}.team-chat-roster-header>span{border:1px solid color-mix(in srgb, var(--ok) 28%, var(--border));border-radius:var(--radius-pill);color:var(--ok);background:var(--ok-soft);flex:none;padding:3px 8px;font-size:.72rem;font-weight:950}.team-chat-roster-counts{grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;display:grid}.team-chat-roster-count{border:1px solid var(--border);border-radius:var(--radius-control);justify-content:center;align-items:center;min-height:28px;padding:0 8px;font-size:.75rem;font-weight:950;display:inline-flex}.team-chat-roster-count.online{border-color:color-mix(in srgb, var(--ok) 34%, var(--border));color:var(--ok);background:var(--ok-soft)}.team-chat-roster-count.offline{color:var(--muted-strong);background:color-mix(in srgb, var(--offline-soft) 74%, var(--surface))}.team-chat-roster-empty,.team-chat-roster-error{margin:0}.team-chat-roster-error{color:var(--danger)}.team-chat-roster-list{gap:7px;max-height:260px;margin:0;padding:0;list-style:none;display:grid;overflow:auto}.team-chat-roster-agent{border:1px solid var(--border);border-radius:var(--radius-control);width:100%;min-width:0;color:var(--text);background:var(--surface-raised);text-align:left;cursor:pointer;grid-template-columns:16px minmax(0,1fr) auto;align-items:center;gap:10px;padding:9px 10px;display:grid}.team-chat-roster-agent:disabled{cursor:default;opacity:.72}.team-chat-roster-agent:not(:disabled):hover{border-color:color-mix(in srgb, var(--chat) 32%, var(--border));background:color-mix(in srgb, var(--chat-soft) 56%, var(--surface))}.team-chat-roster-agent-main{gap:2px;min-width:0;display:grid}.team-chat-roster-agent-main strong,.team-chat-roster-agent-main small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.team-chat-roster-agent-main strong{font-size:.9rem;line-height:1.15}.team-chat-roster-agent-main small{color:var(--muted);font-size:.72rem;font-weight:800}.team-chat-presence-dot{background:var(--offline);width:12px;height:12px;box-shadow:0 0 0 4px var(--offline-soft);border-radius:999px}.team-chat-presence-label,.team-chat-presence-pill{color:var(--muted-strong);font-size:.76rem;font-weight:900}.team-chat-presence-label{border:1px solid var(--border);border-radius:var(--radius-pill);background:var(--surface);padding:3px 7px}.team-chat-presence-pill{border:1px solid var(--border);border-radius:var(--radius-pill);background:var(--surface);align-items:center;gap:7px;min-height:30px;padding:0 10px;display:inline-flex}.team-chat-presence-available .team-chat-presence-dot{background:var(--ok);box-shadow:0 0 0 4px var(--ok-soft)}.team-chat-presence-busy .team-chat-presence-dot{background:var(--busy);box-shadow:0 0 0 4px var(--busy-soft)}.team-chat-presence-away .team-chat-presence-dot{background:var(--away);box-shadow:0 0 0 4px var(--away-soft)}.team-chat-presence-available .team-chat-presence-label,.team-chat-presence-available.team-chat-presence-pill{border-color:color-mix(in srgb, var(--ok) 30%, var(--border));color:var(--ok);background:var(--ok-soft)}.team-chat-presence-busy .team-chat-presence-label,.team-chat-presence-busy.team-chat-presence-pill{border-color:color-mix(in srgb, var(--busy) 30%, var(--border));color:var(--busy);background:var(--busy-soft)}.team-chat-presence-away .team-chat-presence-label,.team-chat-presence-away.team-chat-presence-pill{border-color:color-mix(in srgb, var(--away) 30%, var(--border));color:var(--away);background:var(--away-soft)}.team-chat-presence-offline .team-chat-presence-label,.team-chat-presence-offline.team-chat-presence-pill{color:var(--muted-strong);background:color-mix(in srgb, var(--offline-soft) 72%, var(--surface))}.eshop-chat-thread-meta{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.eshop-chat-bot-pill,.eshop-chat-human-pill,.eshop-chat-bot-status,.eshop-chat-human-status{border:1px solid var(--border);border-radius:var(--radius-pill);background:var(--surface);width:max-content;min-height:22px;color:var(--muted-strong);align-items:center;padding:0 8px;font-size:11px;font-weight:900;display:inline-flex}.eshop-chat-bot-pill,.eshop-chat-bot-status{border-color:color-mix(in srgb, var(--chat) 32%, var(--border));color:var(--chat);background:color-mix(in srgb, var(--chat-soft) 64%, var(--surface))}.eshop-chat-human-pill,.eshop-chat-human-status{border-color:color-mix(in srgb, var(--warn) 32%, var(--border));color:var(--warn);background:var(--warn-soft)}.team-chat-unread{border-radius:var(--radius-pill);color:#fff;background:var(--chat);place-items:center;min-width:24px;min-height:24px;font-size:12px;font-weight:900;display:grid}.team-chat-panel{grid-template-rows:auto auto minmax(0,1fr) auto;min-width:0;display:grid}.team-chat-peer-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}.team-chat-call-status{color:var(--ok);margin:10px 14px 0;font-weight:800}.team-chat-error{color:var(--busy);margin:10px 14px 0;font-weight:800}.team-chat-messages{background:linear-gradient(180deg, color-mix(in srgb, var(--chat-soft) 62%, var(--surface)) 0, var(--surface) 100%);align-content:start;gap:12px;min-height:0;max-height:520px;padding:16px;display:grid;overflow-y:auto}.team-chat-message{border:1px solid var(--border);background:var(--surface);border-radius:10px;gap:7px;width:min(82%,720px);padding:11px 13px;display:grid;box-shadow:0 8px 22px #0f172a0f}.team-chat-message.mine{border-color:color-mix(in srgb, var(--chat) 35%, var(--border));background:var(--chat-soft);justify-self:end}.team-chat-message.bot-message{border-color:color-mix(in srgb, var(--primary) 25%, var(--border));background:color-mix(in srgb, var(--primary-soft) 60%, var(--surface))}.team-chat-message header{color:var(--muted-strong);justify-content:space-between;align-items:center;gap:12px;font-size:12px;display:flex}.team-chat-message p{white-space:pre-wrap;margin:0}.team-chat-linked-actions{flex-wrap:wrap;gap:6px;margin-top:4px;display:flex}.team-chat-link-button{border:1px solid color-mix(in srgb, var(--email) 42%, var(--border));border-radius:var(--radius-control);width:fit-content;color:color-mix(in srgb, var(--email) 64%, var(--text));background:color-mix(in srgb, var(--email-soft) 82%, var(--surface));cursor:pointer;transition:transform var(--transition-fast), border-color var(--transition-fast), box-shadow var(--transition-fast), background var(--transition-fast), color var(--transition-fast);padding:5px 9px;font-size:12px;font-weight:700}.team-chat-link-button:hover{border-color:color-mix(in srgb, var(--email) 70%, var(--border));color:#1d4ed8;background:color-mix(in srgb, var(--email-soft) 62%, var(--surface));transform:translateY(-1px);box-shadow:0 6px 14px #3b82f624}.team-chat-link-button.secondary{border-color:color-mix(in srgb, var(--customer) 42%, var(--border));color:color-mix(in srgb, var(--customer) 64%, var(--text));background:color-mix(in srgb, var(--customer-soft) 82%, var(--surface))}.team-chat-link-button.secondary:hover{border-color:color-mix(in srgb, var(--customer) 70%, var(--border));color:#0f766e;background:color-mix(in srgb, var(--customer-soft) 62%, var(--surface));box-shadow:0 6px 14px #14b8a624}.team-chat-link-button:disabled{cursor:not-allowed;opacity:.65;box-shadow:none;transform:none}.team-chat-composer{border-top:1px solid var(--border);grid-template-columns:minmax(0,1fr) 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(width<=920px){.print-card-layout,.print-form-row{grid-template-columns:1fr}.print-card-head{flex-direction:column}.print-card-head .app-button{width:100%}}@media (width<=360px){.quick-actions{grid-template-columns:1fr}.card-tab.active,.card-tabs.compact .card-tab.active{flex-basis:min(220px,100vw - 92px);width:min(220px,100vw - 92px);min-width:min(172px,100vw - 92px);max-width:min(220px,100vw - 92px)}}